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Technical Support

Fortune Laser team is dedicated to providing fast and professional support and service to meet the needs of our clients. We'll do our best to assist you in troubleshooting, repairing and/or maintaining your Fortune Laser machines.


Our highly-trained sales and service technicians will review your application requirements and provide you in depth consultation on your laser machines project from the start.
After the sale, Fortune Laser provides every customer with our 24/7 support, backed with our factory trained service technicians that are ready to respond to any service events that arise.


Professional online remote diagnose and troubleshooting assistance is available around the clock, by online tools, such as WhatsApp, Skype, and Teamviewer, etc. A lot of problems can be solved by this way. Through audio/video communication, Fortune Laser remote machinery diagnostics can help to save time and money, and put the machines back to normal work as soon as possible.


If you need assistance for the technical support issue, please do not hesitate to contact us at either email or service form below.

■  Email Tech Support at support@fortunelaser.com

■  Fill out the form below directly.


When emailing or filling the form, please include the following information, so that we can reply you ASAP with solution for your machines.

■  Machine model

■  When and where did you order the machine

■  Please describe the problem with details.


Kindly fill out the form below and we'll get back to you as soon as possible.